Verified Trader Code of Conduct

Our members are proud to be part of Verified Trader, and they stand by their work.


To show their commitment to service and quality, every single member has agreed to adhere to the Verified Trader Code of Conduct.


When joining Verified Trader we ask all of our tradespeople to follow these basic principles:

  • Be polite and courteous when dealing with homeowners and potential customers
  • Communicate clearly and completely what will be done, and when
  • Set clear timing of payments
  • Perform work to a high standard and adhere to the relevant industry standards
  • Deliver on what was agreed to be delivered
  • Deal with complaints promptly and professionally
  • Never demand cash payment
  • Never be verbally or physically abusive or threatening to a customer in any way
  • Not obtain work through cold calling
  • Create a satisfied customer